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Seasonal Account FAQs – End of Season

End of Season

  1. When does the District turn off the water?
    1. Summer Lines – Some neighborhoods have surface or shallow waterlines. These lines are vulnerable to freezing. Per the Terms & Conditions for water service, the District may begin to turn off these lines as early as October 1st. However, this typically begins October 15th. The exact start date will be weather dependent. As the lines are drained we will also pull the water meter from your property.
    2. Development Restrictions – Some developments have use-date restrictions in place. For these developments the District will turn off and remove water meters automatically on predetermined dates. Please check with your association for exact dates.
    3. All Other Seasonal Accounts – The District will not automatically disconnect these accounts. Turn-off dates are at the owner’s discretion. For owners wishing to enjoy an extended season, please keep in mind it is your responsibility to ensure that lines and meters are kept warm to prevent freeze-ups. Burst pipes can lead to extensive property damage and costly repairs. The district will not be liable for any damage resulting from frozen pipes.
  2. What is the process for scheduling water turn off at my property?
    1. To schedule water turn off for your property, contact the District’s customer service lines at 207-985-3385. Please have your account number handy.
    2. Please be advised that due to extremely high call volume the District is unable to accommodate same-day turn off services. Please allow a minimum of one business day.
    3. Appointments can be specified for either morning or afternoon service. The District is unable to guarantee an exact service time.
  3. What services does the District provide?
    1. The District will shut off the street gate, which connects your service line to the main.
    2. The District will also pull the water meter at your property.
    3. Beyond water turn off and meter removal, it is the owner’s responsibility to winterize their property, including the draining of pipes and fixtures.
    4. Some plumbers are also able to offer water shut off and meter removal services. Owners are welcome to elect to have plumbers perform the work instead of the District. Please check with your plumber to see if this is an option.
  4. Can you recommend a plumber?
    1. As a public entity we refrain from making recommendations, but would encourage property owners to utilize a licensed plumber familiar with the District’s requirements regarding the seasonal shutdown process.
    2. Most plumbers in the area are familiar with the seasonal shutdown process and the District’s requirements.
    3. When in doubt, ask for references.
  5. Do meters need to be returned at the end of the season?
    1. As part of the District’s Terms & Conditions for water service, seasonal customers and plumbers are REQUIRED to return water meters as soon as they are removed.
    2. Meters are tested for accuracy, drained, and properly stored  by the District for the winter.
    3. Damaged or non-returned meters will be charged to the owner.
Spring 2016 Flushing Updates

5/13 – Yesterday we were able to finish up the spring flushing for 2016 flushing 36 of the remaining 43 hydrants in Biddeford Pool. Due to some construction in the area we had to skip a few. Over the next few weeks we will be going back around and inspecting the operation of the public hydrants that were not on the flushing list and clearing the branch lines. This should not effect any pressures in the system and hopefully will not create any water quality issues.

 

5/12 – Yesterday we were able to make it to the end of Bridge Road flushing 29 hydrants for the day. Today we will be flushing Fortunes Rocks Road back to Granite Point. From there we will go back to Bridge Road and begin to flush Mile Stretch out to Biddeford Pool. There are 42 hydrants in the system left to flush, we will see how far we are able to get today based on how the hydrants flow and how the water in the tank holds up. If we do not finish today we will finish tomorrow completing the spring flushing for 2016. Have a great day.

 

5/11 – Yesterday we were able to flush 30 hydrants finishing up Pier Road by the end of the day. Today we will be starting at Skipper Joe’s Point and working our way to Kings Highway, and hopefully to the suction side of Granite Point. Have a great day.

 

5/10 – Yesterday we were able to exceed our expected goal and flush 37 hydrants finishing up all of Wildes District Road. Today we will be flushing Turbots Creek, Langsford, Mills and Pier Road. If this goes well we may even get to Skipper Joe’s Point and Marshall Point today. This will allow us to start on Kings Highway tomorrow and finish up flushing in Kennebunkport. Have a wonderful day.

 

5/9 – Last week we were able to make it to Ocean Ave by Saint Ann’s Church. Today we will finish flushing out to the Bush Compound. From there we will be going to Crow Hill Tank and working our way down School Street towards town. After that we will be flushing Wildes District Road. Have a great day.

 

5/6 – With another 36 hydrants behind us we made it all the way through Dock Square yesterday. Today we will be continuing down Ocean Avenue to Kings Highway. From there we will finish flushing Maine Street and then South Maine Street back down to Ocean Avenue and out to the Bush Compound. With things going well we should be on track to finish the spring flushing up by next week. Have a great day and a wonderful weekend.

 

5/5 – Yesterday, we were successful in flushing 34 hydrants making it into Arundel. Today we will finish the remaining 13 hydrants in Kennebunk as we flush Huntington Commons and Ross Road. After that we will be going to Durrell’s Bridge and begin to flush towards North Street, Kennebunkport.

 

5/4 – We made good progress yesterday flushing 33 hydrants. Today we will finish up Fletcher Street and then head over to Rt. 1 and flush towards Hannaford. From there we will be going into the development behind TD bank, which includes Longview Ter., Long Wood Drive, Rosewood, and Woodhaven. This should allow us to finish flushing in Kennebunk tomorrow.

 

5/3 – Yesterday we were able to flush 45 hydrants making it most of the way around the beach. Today we will finish up 15 hydrants left in this area, flushing the rest of Sea Road and Great Hill Road. From there we will head back to town and flush Storer Street and Fletcher Street as we work our way past the High School towards Ross Road. If things go really well we might start on Rt. 1 near the Atria and begin flushing north.

 

5/2 – Today we will pick up where we left off on Western Ave and continue to work towards Beach Ave. My hope if things go well would be to make it to Boothby Road. Have a great day.

 

4/29 – Yesterday we were able to make it to the end of Sea Road as planned flushing 33 hydrants. Today we will begin on Western Ave near the Wells town line and work our way towards Beach Ave. There are a couple of longer hydrants in this area, so we will see how far we can go. My hope would be to make it down to Bayberry Ave. Have a great weekend.

 

4/28 – Yesterday we were able to put another 33 hydrants behind us as we made it to Lower Village. This morning we will begin to flush Sea Road and the various side streets as we work toward Western Ave. Have a wonderful Thursday.

 

4/27 – You got to love spring in Maine, t-shirts on Monday and flushing in a snowstorm on Tuesday, completing 23 hydrants for the day. Today after a chilly start we will continue to flush down Port Road heading towards Lower Village, including the River Locks development. If that goes well we will start going down Sea Road after that and see how far we can get. Have a great day.

 

4/26 – With blue skies and sunshine we were able to flush a total of 49 hydrants yesterday making it all the way to Fletcher Street. Today with snowflakes in the air we will begin flushing Main Street and work our way through town flushing Summer Street, Water Street, Winter and Factory Pasture. Have a great day.

 

4/25 – Last Friday we were able to make it all the way to Cat Mousam Road by the Turnpike flushing 33 hydrants. Today we will finish up Cat Mousam Road, flushing the Coventry Woods Development. From there we will head over to the West Kennebunk Tank on Alfred Road and flush our way towards Rt. 35 and then down Rt. 35 towards the Elementary School.

 

4/22 – We made good progress yesterday flushing a total of 39 hydrants and making it all the way to the intersection of Brown Street and Day Street. Today we will finish up Brown Street and then head over to Alfred Road and begin to work our way up through West Kennebunk, Mill Street, and back down Cat Mousam Road.  Have a  great day and a wonderful weekend.

 

4/21 – Tuesday we were able to finish flushing in Ogunquit and completed the first 11 hydrants in Kennebunk. Today we will finish up Rt. 1 heading towards Friend Street, work our way out High Street towards Harrisecket Road, and flush Cat Mousam Road to Sylvan Circle. If things go well we may even start on Brown Street today. Have a great day.

 

4/19 – With wonderfully warm temperatures to kick off the week, we made amazing progress yesterday flushing a total of 34 hydrants. This morning we will be flushing School Street, Agamenticus and Rt.1 to the York Line. From there we will be starting at the Treatment Plant and working North on Rt 1 towards Friend Street. Please note that there will be no flushing tomorrow, Wednesday, April 20th. We will resume flushing in Kennebunk on Thursday morning. Have a great day.

 

4/18 – Today we will be flushing Shore Road. We will be starting across from Wharf Lane and working our way towards Perkins Cove. We will do our best to work quickly through the first section on Shore Road. Have a good day.

 

4/15 – After some deliberation and discussion it has been decided that because of the activities and busy weekend projected in Ogunquit that we will hold off flushing for today. We will flush the three hydrants that are on Grasshopper Lane and then call it quits for the day so as not to cause any issues with the water, hotels, or the pedestrian visitors who enjoy walking around Ogunquit. We understand that this is a busy weekend time for you and will gladly respect that flushing today may cause some issues. We hope that you have a wonderful weekend and you can plan on seeing us bright and early Monday morning to finish flushing Shore Road. Thank you for your communication and patience as we work together to make this a success.

 

4/14 – We successfully finished the flushing in the town of Wells yesterday and we were even able to get the first three hydrants in Ogunquit totaling 35 for the day. Today we will continue flushing in Ogunquit starting on Berwick Road and working our way toward the Windward Development then to Beach Street. I know that there is still a lot of construction down town so there are probably a few hydrants that we are going to have to skip over this round. We will do our best to get as far as we can as we work north on Rt 1 back towards Tatnic Road. This does mean that there is a chance that we will be flushing Shore Road tomorrow unless we get slowed down

 

4/13 – We were able to make it to the end of Eldridge Road yesterday flushing a total of 20 hydrants along the way. Today we will finish up Ocean Ave, Bourne, Old County, and Royal Heights. From there we will head back to Sanford Road (109) and flush up to the tank and Burnt Mill Road. This will allow us to begin flushing in the town of Ogunquit tomorrow. Have a great day.

 

4/12 – Yesterday we met our goal and made it to the end of Drakes Island flushing a total of 21 hydrants. This morning we will begin on Atlantic Ave and flush Webhannet, Eldridge, Ocean, and hopefully finish up Bourne, Old County and Royal Heights. Have a great day.

 

4/11 – Last Friday we were able to flush 38 hydrants making it all the way through The Forest. Today our plan is to flush Sea Glass and Old County Road and then head black to Laudholm Farm and Drakes Island. If we can complete Drakes Island today we will be doing good. Have a great day.

 

4/8 – We battled the elements yesterday flushing a total of 35 hydrants bringing us all the way to Rt. 9B. Today the plan is to flush 9B, Summer Village, Beach Dreams, and hopefully The Forest as well. Have a great day and a wonderful weekend.

 

4/7 – Yesterday afternoon we were able to flush six hydrants and make sure that everything is working as it should. This morning we will be heading South on Rt. 1 starting at the Bull and Claw hopefully making it as far as Rt. 9B.

 

4/6 – Weather conditions and temperatures have finally improved. We will begin hydrant flushing in Wells & Ogunquit this afternoon.